| The Lingerie Express 'No Quibble Return Guarantee'
Our 'No Quibble Return Guarantee' means we are committed to ensuring you get the best possible fit every time you purchase from us.
To help you to do this we give you 14 days to return your purchases for a full refund or exchange.
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please also note that returns on hosiery cannot be accepted if the pack has been opened.
Returns period
Our returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time.
Please contact us via our contact form to arrange a return or exchange.
(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow up to 10 working days for your goods to reach us. Please ensure when sending goods back that a traceable method is used incase of loss as we are unable to process returns unless we have recieved them)
Refunds
If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Delivery costs paid for on the order will also be refunded. The cost of returning the goods are at the customers own expense.
Replacements
If you have requested replacements of a higher value, any difference due will be charged. Please note that, on orders paid for with only a giftcard, we are unable to process replacements of a higher value than is available on the giftcard.
Delivery charges will not be refunded in the case of a return - however, should you request replacements for returned items, you will not be charged again for delivery.
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I've received items as a gift from someone else. Can I return them?"
Of course you can return them as normal - please refer to the return guidelines above.
However please be aware that, as part of the returns process, the purchaser will automatically be notified by email of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it is an automated part of our returns system.
If you request replacement items of a higher value, we would need to obtain the purchaser's permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card - should you wish to do this, please include clear payment instructions with the returned items, together with contact details in case of any query.
If you request a refund, please note that this can only be issued to the card which was used to pay for the goods. We are unable to offer credit notes.
If you wish to return please contact us before hand so we can issue you a returns number.
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